- Customer Service Center
- Check Order Status
Online Purchases
See your order, cancel your order or begin an online return, even if you are not a registered user.
* Required
In-Store Order
If you would like to check the status of an order placed in-store that is being shipped to your home or to Hibbett or City Gear location, please select “Check Status” below and select the In-Store Order By Phone option.
Hibbett | City Gear is not responsible for lost, damaged or stolen packages.
Hibbett | City Gear is not responsible for lost, damaged or stolen packages.
Order Cancellation Help
Please Note: Orders cannot be canceled once they have been processed. If you look up an order to cancel but are not given a “Cancel” option, your order has already been processed. Orders are processed quickly, so please cancel your order as soon as you have noticed incorrect sizing, color, etc.
