Yes. Please contact Customer Service at 1-844-362-4422 and select option 3. Next select option 2 for account merging help.

You can find your Rewards card number using our look-up function at Hibbett.com. Click here and select “Forgot Rewards #” to search by email or phone.

Your Rewards number is also located on the top right-hand corner of any Rewards emails you have received or on the back of your Rewards card. If you’ve synced or created a Hibbett.com account, your card number will be located within your account. Once you sign in, you’ll see your card number in the "My Account" section. If you’ve downloaded the Hibbett app, you can locate your card number by clicking on the Rewards navigation link at the bottom of the app.

You can view your account details, Points and Awards, or create a new account.

Your Points balance is also available in the Hibbett App. Open the app and click on the "My Account" icon at the bottom, then select "Rewards" from the menu. If you don't have a Hibbett.com account, use the Sync Account feature on our website to create an online account.

If you have forgotten your Rewards account password, or are having trouble logging in, you can reset your password here.

For eligible in-store purchases, Points earned will be posted to a Participant’s account within 72 hours of purchase completion. For eligible online purchases, Points will be posted to a Participant’s account within 72 hours after the order ships. In the case of an online transaction that includes purchase of multiple items, the online transaction shall not be considered complete until all items ordered have shipped to Participant or, if an item is unavailable, until the request for purchase of that item is canceled by Hibbett due to lack of availability.

Yes. Log in to your Hibbett.com account and click on your account profile link at the top right, then click on “My Account Dashboard.” In the dashboard, click on “Rewards” on the left navigation menu, then click on “Missing Points” and enter the necessary information from your receipt or online order. Your request will be processed within an estimated 72 hours of submission.

Earned Points will expire after 365 days if they have not been converted into an Award.

All merchandise purchased at a Hibbett store or on Hibbett.com qualifies for Award Points. Sales tax and fees are not considered a part of the qualified purchase.

Yes. Points are earned when you purchase merchandise with a gift card. Points are not earned when you purchase a gift card.

MVP members earn 1 Point per $1 spent at Hibbett retail locations and on Hibbett.com, and VIP members earn 1.5 Points per $1 spent.

You will receive your birthday offer during your birthday month. Please make sure you have provided your birthdate via the online portal to ensure you will receive this offer.

Awards will be issued within 48 hours after earning 200 or more Points. Members will be notified of an Award via email and/or once eligible. Points for purchases may take up to 72 hours to display in your account for in store orders. For online purchases, Points should display within 72 hours after your order ships. Please note that your entire online order must ship before you are awarded Points.

During checkout, let the cashier know you would like to use your Awards. The associate will be able look up your eligible Rewards and apply them to your purchase at that time. Awards can be redeemed at any Hibbett location or on Hibbett.com.

During checkout, if you have an Award available an option will display to “apply” that Award before finalizing your purchase.

Your Award will remain valid for 45 days from the date it is issued.

No. Awards cannot be reissued after expiration or usage.

No. Awards are only valid for one-time use and cannot be reissued after usage.

Awards redeemed on canceled orders will be reissued to customers after the cancellation has been processed. Awards will be reissued within 24 to 48 hours.

Once you earn 200+ Points in a calendar year, your Rewards account will update to VIP status. Once you are a VIP member, your Rewards account will retain that status for 365 days. For example, if you earned VIP status on January 10th, you would retain this status until January 10th of the next year. As a VIP member, you can take advantage of benefits like earning 1.5 Points for every $1 spent, free standard shipping on Hibbett.com orders, and early access to sales and discounts.

No. You may continue using your current Rewards card or give the cashier your phone number to receive and redeem Points in a Hibbett location.

Yes. You can start earning Points toward maintaining your VIP status starting January 1st the following year. In order to maintain VIP status, you are required to earn 200+ Points between January 1st of the current calendar year and your VIP expiration date (365 days). For example, if you earned VIP status on January 10th, 2020, your VIP status would expire on January 10th, 2021. To maintain VIP status, you’ll need to earn 200+ Points from January 1st, 2021 to January 10th, 2021.

VIP members earn 1.5 Points per $1 spent and early access to sales, events and offers!

Once a Participant has accumulated 10,000 points in a given calendar year (January 1 – December 31), the Participant shall not accumulate any additional Points for the remainder of that calendar year, irrespective of the number of additional Purchases made by the Participant. Additionally, a Participant shall not receive more than $500.00 in Awards in a given calendar year.

When you create or connect a Nike Membership account with Hibbett Rewards, you gain access to all the Rewards perks plus Nike Membership benefits like access to members-only products and discounts on select Nike and Jordan products.

If you are a current Hibbett Rewards member, you can connect your existing Nike Membership account from your Hibbett My Account homepage, highlighted in orange at the top of the screen.

If you are not yet a member of Hibbett Rewards, visit our Registration page to create a FREE account.

You will have the option to connect an existing Nike Membership account at sign up.

No, accounts are not automatically connected. Please connect your accounts via the My Account dashboard.

As a Rewards MVP or VIP, you unlock exclusive offers and sales, early access to deals (VIP members), $10 Awards for every $200 spent, birthday offers, and more.

When you connect your Nike Membership, enjoy additional benefits like access to members-only products and discounts on select Nike and Jordan items.

If you are new to Rewards and have connected your Nike Membership account for the first time, you will receive a New Member offer for 15% off non-Nike and Jordan products + 20% off select Nike and Jordan products for joining our connected loyalty programs. Offers are valid online only.

The signup offer is available to first-time Rewards members and existing Rewards members who are also first-time connected Membership account holders. If you have created an account and/or connected your Nike Membership within the last 14 days, please search your email inbox, junk, and spam folders for your enrollment offer code email.

If you are not new to Hibbett Rewards but have connected your Nike Membership for the first time, please search your email inbox, junk and spam folders for your connected Membership offer code email. You can also check the Offers section of your My Account dashboard on Hibbett.com.

For additional information please visit our Rewards & Missing Points help page.

No. Hibbett Rewards Points are only awarded on purchases made at a Hibbett retail location or on Hibbett.com.

Any purchases made at a Nike store or Nike.com are subject to the Nike Membership program rules and benefits.

Nike Membership gives you access to inspiration, community, and exclusive Nike products. It’s the best way to access everything Nike and it’s free, fast, and easy to join. Learn more about Nike Membership here.

You can disconnect your accounts at any time via the My Account dashboard on Hibbett.com.

If you unlink your Hibbett Rewards and Nike Member accounts, your Connected Member order history will be removed from Nike.com.

Your order history will still be accessible on Hibbett.com.

When connecting your accounts, we will share future purchases with Nike.com.
Please note: Should you choose to unlink your accounts and re-connect them in the future, your previous order history will not be available on Nike.com.

The Partner Orders tab allows you to view any Nike product purchased with a participating Nike retail partner. All you need to do is link your partner account with your Nike Member profile. Just go to your retail partner profile and follow the steps to link it with your Nike Member profile.

Please visit Hibbett.com to learn about Hibbett Returns Policies and how to return your purchase.

Only Nike products on your order will be shared and displayed in your Nike Member profile.

Because non-Nike products won’t be shared and displayed, we only show order totals for Nike products.

You can remove this data by unlinking your partner account from your Nike Member profile. Just sign in and select “Disconnect.” Doing this will remove all partner order info.

You can also contact Hibbett to adjust your order history.