Hibbett Rewards FAQs
QUESTION: How do I access my online rewards account?
Answer: You can view your account details or create a new account by clicking here.
QUESTION: I have two separate Hibbett Rewards accounts. Can these be merged into one?
Answer: Yes, please email Customer Service here. Let us know which Hibbett Rewards account you would like to keep and we will be happy to merge them for you.
QUESTION: When do my Points from a purchase display in my account?
Answer: For eligible in-store purchases, Points earned will be posted to a Participant’s account within 72 hours of completion of purchase. For eligible online purchases, Points will be posted to a Participant’s account within 72 hours of completion of the online transaction. In the case of an online transaction that includes purchase of multiple items, the online transaction shall not be considered complete until all items ordered have shipped to Participant or, if an item is unavailable, until the request for purchase of that item is canceled by Hibbett due to lack of availability
QUESTION: I didn’t have my member number during a previous Hibbett purchase, can I still receive credit?
Answer: You may submit purchase information from your sales receipt. Login to your Hibbett Rewards account here then click the "My Points" section in the account dashboard. Scroll down to the “Missing Points Submission” form and enter the necessary information from your receipt or online order. Your request will be processed within an estimated 72 hours of submission.
QUESTION: I have reached 200 Points in my Hibbett Rewards account. When will I receive my Award?
Answer: Awards will be issued within 48 hours of a qualifying purchase. Members will be notified of an Award via email once eligible.
QUESTION: How do I redeem my Awards in store?
Answer:During checkout, let the cashier know you would like to use your Awards. The associate will be able look up your eligible rewards and apply them to your purchase at that time. Awards can only be redeemed at Hibbett store locations or on hibbett.com. Awards cannot be redeemed at City Gear locations.
QUESTION: How do I redeem my Awards online?
Answer: During checkout, if you have an Award available you will be able to “apply” that Award as you checkout online.
QUESTION: How long will my Award stay valid?
Answer: Your Award will remain valid for 45 days from the date it is issued.
QUESTION: My Award has expired; can you send me another one?
Answer: No, Awards cannot be reissued after expiration or usage.
QUESTION: If I make a purchase using an Award and return that purchase, do I get to keep my Award?
Answer: No, Awards are only valid for one-time use and cannot be reissued after usage.
QUESTION: What purchases qualify for reward Points?
Answer:All merchandise purchased at a Hibbett store or on hibbett.com qualifies for Award Points. Purchases made at City Gear locations do not qualify for Award points. Sales tax and fees are not considered a part of the qualified purchase.
QUESTION: Do I receive Points when using a gift card?
Answer: Answer: Yes, Points are earned when you purchase merchandise with a gift card. Points are not earned when you purchase a gift card. Points are not earned when buying a gift card or certificate.
QUESTION: How do I earn VIP status?
Answer: Once you earn 250+ Points in a calendar year, your Hibbett Rewards account will update to VIP status. Once you are a VIP member, your Hibbett Rewards account will retain that status for 365 days. For example, if you earned VIP status on January 10th, you would retain this status until January 10th of the next year. As a VIP member, you can take advantage of benefits like earning 1.5 points for every $1 spent, free standard shipping at Hibbett.com, and Triple Point Events.
QUESTION: Do I need to get a new MVP Rewards plastic card or key fob?
Answer: No, you may continue using your current rewards card or give the cashier your phone number to receive and redeem points in-store.
QUESTION: Do I have to re-earn my VIP status every year?
Answer: Yes. You can start earning Points toward maintaining your VIP status starting January 1st the following year. In order to maintain VIP status, you are required to earn 250+ Points between January 1st of the current calendar year and your VIP expiration date (365 days). For example, if you earned VIP status on January 10th, 2018, your VIP status would expire on January 10th, 2019. To maintain VIP status, you’ll need to earn 250+ points from January 1st 2019 to January 10th, 2019.
QUESTION: Will I ever lose my VIP status?
Answer: Yes. Once you are a VIP member, your Hibbett Rewards account will retain that status for 365 days. In order to maintain VIP status, you are required to earn 250+ Points between January 1st of the current calendar year and your VIP expiration date. If you have not earned the required 250+ Points inside of the current calendar year by the time your 365 days of VIP status ends, your account will be downgraded. You can gain your VIP status back by as soon as your account has earned 250+ Points inside the current calendar year.
QUESTION: What additional benefits do I receive for being a VIP?
Answer: VIP members earn 1.5 Points per $1 spent at Hibbett, Free Shipping for online purchases only, access to Triple Point events, and early access to sales, events and offers!
QUESTION: When will I get my birthday offer?
Answer: You will receive your birthday offer at the beginning of your birthday month. Please make sure you have provided your birthdate via the online portal to ensure you will receive this offer.
QUESTION: Do my Reward Points ever expire?
Answer: Earned points will expire after 365 days if they have not been converted into an Award.
QUESTION: How many Points per dollar do I earn (MVP vs. VIP)?
Answer: MVP members earn 1 Point per $1 spent at Hibbett and VIP members earn 1.5 points per $1 spent.
QUESTION: What do I do if I don’t see a purchase listed on my purchase history?
Answer: Points for purchases may take up to 72 hours to display in your account. After 72 hours, your account will be credited for the purchase. If it is past 72 hours, you may submit purchase information from your sales receipt. Login to your Hibbett Rewards account here then click the "My Points" section in the account dashboard. Scroll down to the “Missing Points Submission” form and enter the necessary information from your receipt or online order. Your request will be processed within an estimated 72 hours of submission.
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