- Customer Service Center
- Launch Shoes And Raffle Help
If you are experiencing issues confirming your Raffle win for in-store pickup, follow these troubleshooting steps:
1. Make sure you are logged in to your Rewards account on the most up-to-date version of the Hibbett mobile app.
- You must be logged in to your Rewards account in order to access your Raffle win confirmation. If you are not logged in, do so now.
2. If you are logged in and still experiencing issues, log out and close the app.
3. Reopen the app and sign back in to your Rewards account.
If the problem continues:
1. Delete and re-download the latest version of the Hibbett app and log in to your Rewards account.
2. OR try logging in to your Rewards account on a different mobile device.
If you are experiencing issues purchasing your online Raffle win, follow these troubleshooting steps:
1. Make sure you have the most up-to-date version of the Hibbett app.
- If not, delete and re-download the app from Google Play or the App Store.
2. Outside the app, log in to your Rewards account on Hibbett.com (www.hibbett.com).
3. Within the My Account dashboard, edit or delete and re-enter your shipping or billing address. Save your changes, and then log out of your account.
4. Proceed with your purchase in the app.
If you're still experiencing issues after updating your shipping address, please contact us at 1-844-362-4422.
App Notifications - Verify all in-app notifications for the Hibbett App are enabled and not blocked. To receive push notifications about the status of your raffle entry, select “Get Alerts” on the product page. You can turn on alerts from the product page at any time, even after you’ve entered the raffle.
Text Alerts – During registration you’ll have the option to sign up for Text Alerts about your raffle entry.
Email – You’ll automatically receive an email notification if you’ve won a raffle.
In the App – View the status of your raffle entry anytime in the “My Account” section of the app.
If you do not win in the Lightning Round, you will receive an email notification letting you know that you did not win and no authorization hold will be placed on your account nor will your method of payment be charged.
Without your credit card, you will not be able to take advantage of automatic win confirmation and order placement in the Lightning Round.
• Please Note: If you do not pick up your Win on Launch Day by 12 pm local time, or by your set appointment time, whichever is later, the authorization hold will be released. Your credit card will not be charged. Most holds expire within 3-5 business days, but could take up to 30 days, depending on your financial institution’s policies.
Your credit card will not be charged, and the authorization hold will be removed within 30 days. Most holds expire within 3-5 business days, depending on your financial institution’s policies.