- Customer Service Center
- Afterpay Order Help
Afterpay Order Help & Payment Questions
If you are experiencing an issue placing your order, or have a question about payments or refunds, please contact Afterpay customer service:
Please Note: Hibbett Customer Service is unable to assist with placing an order using Afterpay.
In order to accept the terms and conditions of this service, we ask that you place your order on our secure website.
Afterpay FAQs
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. Customers using the pay-in-4 option pay for their purchase total in four interest-free installments over six weeks. And customers get additional time to pay for high value orders when they use the monthly payments option, an installment -based lending product. To learn more, visit www.afterpay.com.
How do I use Afterpay online?
Just shop on Hibbett.com and checkout as usual. At checkout, choose Afterpay as your payment method. Log in or create an account and complete your order—it’s that easy!
Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be above $30.
Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be above $30.
What cards can I use with Afterpay?
Afterpay accepts credit and debit cards from Mastercard, and Visa which were issued in your country of residence. They also accept digital forms of payment such as Apple Pay, Google Pay and Cash App Pay. Pre-paid cards cannot be stored in your account, but you can use them to make one off payments.
If eligible, you also have the option to link your checking account to your Afterpay account.
Why can’t I use my Capital One card to make Afterpay payments?
Capital One recently made a decision to prevent their credit cards from being used to make Afterpay purchases and payments.
Afterpay accepts debit or credit cards, including Mastercard or Visas.
Note: Afterpay does not accept foreign issued cards for overseas banks or cards issued by Buy Now Pay Later providers.
Why can’t I use my Capital One card to make Afterpay payments?
Capital One recently made a decision to prevent their credit cards from being used to make Afterpay purchases and payments. Afterpay accepts debit or credit cards, including Mastercard or Visas.
Are there extra fees when I use Afterpay?
Afterpay’s pay-in-4 option is always interest free. There are no fees associated with the account as long as installments are paid on time, according to the payment schedule (provided at the time of order confirmation). A late fee may be charged when an installment for an order is not paid within 10 days after the payment due date (unless otherwise noted on your payment schedule). Afterpay will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value (unless indicated otherwise on your payment confirmation email or during the checkout process).Although this 10 day grace period is provided before Afterpay charges a late fee, the Afterpay system reviews customer repayment history for future purchases, so Afterpay encourages payment of your installment as soon as possible.
Afterpay’s longer term monthly payments option may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase. Interest is capped and there are no late fees, loan origination fees, or other fees.
Afterpay Returns
Returning an online purchase in-store and receiving a refund in cash or to your credit/debit card does not cancel your Afterpay loan. You are still obligated to repay Afterpay according to the terms of your loan.