Affirm strives to keep you out of unhealthy debt by facilitating fair, transparent credit so you can pay over time for the things you love. With Affirm, you'll never owe more than what you agree to up front. Instead, you'll always get a flexible, transparent, and convenient way to pay over time. No fees We don't charge any fees. That means no late fees, no prepayment fees, no annual fees, and no fees to open or close your account. Interest Your APR may be different depending on your creditworthiness and where you are shopping. The APR for your plan will be shown when you check out with Affirm. At checkout, we always show the total amount of interest you'll pay. This way, you always know what you're getting into. If you pay faster than agreed, you might be charged less interest. For Affirm Card purchases, the plan total may differ from what you saw at checkout. Refer to the email you received when your payment plan was finalized to see the final payment plan balance and installment amounts.

What is interest? Interest is the cost of borrowing money. When you take out a loan, lenders may charge an interest rate for using their money to pay up front for the purchase. At Affirm, we use simple interest for our loans. This means interest is only calculated based on the original loan amount, called the principal. This is different from compound interest, which calculates interest based on both the principal and the interest already accrued, which can lead to a larger total amount owed. How is my interest rate decided? Your interest rate, which is displayed as an annual percentage rate (APR), is based on several factors, including your credit history, the price of the item, the store, and how well you've paid off loans in the past. Each time you apply for a loan, we review your application separately, so the offered rate (or rates) may be different each time. If your application is approved, you may see up to three payment plan options. Each option will show: The total payment amount How often payments are due The length of the loan The interest rate, or Annual Percentage Rate (APR) The total interest you’ll pay over the loan period Having all this information helps you pick the best plan for your needs. Can my interest rate be changed? The APR you’re offered cannot be changed. Carefully review the options before selecting the plan you’d like and confirming your loan agreement, as the interest rate on your loan cannot be changed once confirmed. Does the timing of my payments impact my interest? Potentially. If you pay off your loan in full early or make payments earlier than required by your payment schedule, this may reduce the total amount of interest you are required to pay. And don’t worry, you’ll never pay more interest than what you agreed to at when your loan was finalized.

Returning an online purchase in-store and receiving a refund in cash or to your credit/debit card does not cancel your Affirm loan. You are still obligated to repay Affirm according to the terms of your loan.

What does Affirm report to the credit bureau? Beginning April 1, 2025, all Affirm payment plans and the associated repayment activity will be reported to Experian. Additionally, Affirm will begin reporting this information to TransUnion on May 1, 2025, and may report to other credit bureaus in the future. Payment plans originated prior to April 1, 2025 may or may not be reported, depending on the type of payment plan, whether you already had an Affirm payment plan reported, and any history of delinquent payments on the payment plan. Note: A payment plan’s origination date is the next business day after the plan is processed. You can see the date your payment plan processed in your payment schedule online or via the Affirm app. For more information on how to view your payment schedule, click here. To find out what to do if you believe there is an inaccuracy in the reported information, reference the "Credit Reports and Monitoring" and “Credit Bureau Disputes” sections in your payment plan agreement by following the steps below. Open the Affirm app. Tap the Manage tab. Tap the payment plan you would like to review terms for. Tap Details. Tap Loan terms. If you need immediate repayment confirmation, click here to view your loan verification document. When will my payment history appear on my credit report? We report batches of information to Experian and TransUnion that covers your repayment information within a specific time period. If your payment plan includes furnishing, payments may take 30-60 days to appear on your credit report, depending on the date your payment was made and the date it was reported to Experian or TransUnion. The status of the payment plan will show as the date our last report was sent to Experian or TransUnion. If you made a payment or paid off the payment plan after that date, the data will not change until our next report is sent. The status will continue to reflect late payments and charged off payment plans even if the plan becomes current or has since been paid off. Affirm has a regulatory obligation to report accurate payment plan and repayment information (positive or negative) to the credit bureau and can only change reporting when an inaccuracy is identified.

Yes!

To get an update on an open case, reach back to Affirm using the options below: Via the Secure Messaging Portal (SMP) Secure Messaging Portal provides Affirm and its customers a protected way to communicate, especially with sensitive information. If you received communication via the Secure Messaging Portal, you can go back to the most recent SMP communication you received and reply to it as it's automatically tied to your existing case. Usually, we'll reply back within 3 - 5 days. Via Affirm Live Chat Chat with us between the hours of 7:00 am to 7:30 pm Eastern Time Monday - Friday. Once you provide our agents with your request details, they'll be able to locate your case and give you an update if available. Via Phone Call us at 855-423-3729 between the hours of 8:00 am and 11:00 pm Eastern Time seven days a week. We recommend providing our agents with additional information to help locate your case (such as the case ID, request details, or the loan ID) Via Email You can find an email communication from your previous interaction related to your request and reply to it with additional questions. Our customer care team will look into it and give you an update if available.

Please contact Affirm directly using one of the options offered above.