Get Help With Your Klarna Order

If you are experiencing an issue placing your order, or have a question about payments or refunds, please contact Klarna customer service:

Klarna Order and Payment Questions

All Other Questions

Hibbett Customer Service is unable to assist with placing an order using Klarna.

In order to accept the terms and conditions of this service, we ask that you place your order on our secure website.

Klarna FAQs

How does Klarna work?

Add the items you love to your bag. Select Klarna at checkout to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). Klarna will send you an email confirmation and payment reminders.

How do automatic payments work?

Payments are collected bi-weekly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at

Is there a fee to use four interest-free installments?

There are no fees when you follow the payment schedule. Please review product terms for applicable fees.

How do returns work with Klarna?

Returns via mail – Once your return has processed, any payments already made will be refunded to your original payment method and any remaining payments will be canceled. If the refund is for less than the full order amount, your order balance will be updated.

Returns in store– When returning in-store, you will receive a refund for the entire cost of the item. If the item cost has not yet been fully paid, Klarna will continue to collect the remaining balance.

Why do I have an authorization hold on my account if no order was placed?

Once your payment information has been entered, Klarna performs a soft credit check. An authorization hold is placed on your account at this time. If no order is placed, the authorization is typically released within 60 minutes.

Are all four payments required before an order ships?

No. When your order ships, the first payment will be deducted. Three more payments will be deducted every two weeks.

Are prepaid Credit / Debit cards accepted?

No. An error message will display if attempting to use a prepaid credit or debit card.

Can you use Klarna with a Hibbett promotion?


Is Klarna available in the Hibbett | City Gear App?

Klarna is not available as a purchase option in the app at this time.

Can you use Klarna in a Hibbett or City Gear store?

No. Klarna is currently only available through the online store.

What if I have a question about my payments or a refund already processed?

Please contact Klarna directly using one of the options offered above.

Return to the Customer Service Help Menu