I have a question regarding my MVP Rewards account. How can I have it answered?
If our
Frequently Asked Questions page does not fully answer your question, Customer
Service will be happy to serve. Customer Service can be reached at the
"Contact Us" link in the bottom right hand corner of our home page.
Please allow 24-48 hours for an email response unless your question is
submitted on a national holiday and/or the weekend.
I registered at my local Hibbett store and cannot verify my MVP Rewards account online.
You will need to
verify your in-store registration online after 48 hours from the time you
registered in the store. To do so, please go to www.hibbett.com and click the
"Sign in to your MVP Account" button at the top right of your screen.
A drop down menu will allow you to complete the verification process by
clicking "Verify your account”. You will need to enter the MVP Rewards account
number listed on the back of your card along with the phone number you provided
at the time of registration.
How long will my initial 20% off coupon stay valid?
Your initial 20% off coupon will remain valid in your MVP Rewards account for as little as 14 days and up to 30 days from the date you register. To redeem your coupon after you have verified your MVP Rewards account, go to www.hibbett.com and log into your MVP Rewards account. Then, click the “Coupons” button at the top of your screen.
My initial 20% off coupon has expired; can you send me another one?
Unfortunately, once a coupon expires we do not reissue them. However, when you accumulate at least 350 Points, you will be eligible to earn $10 Reward Certificates.
While attempting to print my initial, 20% off coupon, my printer had an error.
As long as the coupon is still valid, we will be happy to send you another one. Please let us know through the "Contact Us" link and we will resend it to you. When printing a coupon or Reward Certificate, please make sure your printing settings are set to “Fit to Page.”
I have over 350 Points in my MVP Rewards account. Where is my Reward Certificate?
Reward Certificates are issued periodically at the discretion of Hibbett, but at least quarterly. If you have at least 350 Points, you will be eligible to earn a Reward Certificate during the next distribution period. At the time Reward Certificates are issued, you will be notified via email to the email address on your MVP Rewards account. Then, you will need to log into your MVP Rewards account and click the "Certificates" button at the top of your screen in order to retrieve and print your Reward Certificate.
Why does my previous purchase say "pending" in my Points History?
Points earned will be posted to your MVP Rewards account within 30 days of achievement and may appear as “pending” until then. Once posted, your MVP Rewards account will reflect Points earned at the rate of 1 point per pretax dollar spent, excluding any coupons or Rewards Certificates used, provided you presented your MVP Rewards card at the time of purchase. As a reminder, when a purchased item on which Points were earned is returned to the place of purchase for any reason, its purchase Points will be deducted from the MVP Rewards account to which the Points were credited.
I did not present my MVP Rewards card at a previous Hibbett purchase, can I still receive credit?
First, please be sure your purchase is not listed in the "pending" status under your Points History. If it is not, you may submit purchase information from your sales receipt. Once logged into your MVP Rewards account, click the "My Account" tab, then click the "Forgot MVP Card at Purchase" tab to enter the necessary information from your receipt. A Customer Service representative will process your request within an estimated 72 hours of submission.
I have two separate MVP Rewards accounts. Can these be merged into one?
Yes, please email Customer Service through the "Contact Us" link. Please let us know which MVP Rewards account you would like to keep and which to delete and we will be happy to merge them for you. Please be sure that you have verified the MVP Rewards account you are choosing to keep before requesting to have them merged.
I lost my MVP Rewards card. Can you please send me another one?
We do not issue replacement cards. However you can do one of two things: (1) continue presenting your MVP Rewards account number along with your photo I.D. with each Hibbett purchase to ensure you receive credit; or (2) you can register for another MVP Rewards account (either online or in-store). Should you choose to register for an additional MVP Rewards account, you must email Customer Service through the "Contact Us" link so we can merge the two MVP Rewards accounts for you into the new one you created.
I forgot my username and/or password and cannot log into my MVP Rewards account.
If you have forgotten your username and/or password, simply click the "Sign in to your MVP Account" button at the top of our home page, then click "Forgot your credentials?". You will then be prompted to provide the email address associated with your MVP Rewards account so that the system can email your password and/or username to that email address. You will be sent a temporary password. You should then immediately log into your MVP Rewards account with this temporary password and then changing it to a password you can remember under the "Reset Password" tab. If you are still having difficulties, please let us know through the "Contact Us" link.
How long will my Reward Certificate stay valid?
Your Reward Certificate will remain valid in your MVP Rewards account for up to 30 days from the date it is issued. To redeem your Reward Certificate, please find it under the “Certificates” tab on the MVP Rewards toolbar once you are logged into your MVP Rewards account. Please be sure the contact information listed on your MVP Rewards account is up-to-date and that you are able to receive emails from Hibbett. We will send an email notification to those eligible for a Reward Certificate once they are issued.
My Reward Certificate has expired; can you send me another one?
Unfortunately, once the Reward Certificate expires we do not reissue them. However, once you again accumulate a minimum of 350 Points you will then be eligible for to earn $10 Reward Certificates. In the meantime, please be sure the contact information in your MVP Rewards account is updated; this will ensure that, if you are eligible for a Reward Certificate in the future, you will receive the email notification.
I am not receiving emails from Hibbett. What is wrong?
Not receiving Hibbett emails can be the result of several issues. First, please be sure that our emails are not being sent to your SPAM or Junk folder in your email account. Next, verify that the email address listed on your MVP Rewards account under your "My Account" tab is correct. Lastly, please make sure that you have not previously "opted-out" of any of the emails that were sent to you.
I am not receiving direct mail from Hibbett. What is wrong?
Please log into your MVP Rewards account and verify that your mailing address information is accurate. You may do so by clicking the “My Account” button at the top of your screen once you are logged into your MVP Rewards account.
I recently received an email notification from Hibbett asking me for financial information. What should I do?
Hibbett will never request credit card information or other confidential information via email. If you receive an email that appears to be from Hibbett asking for credit card information or other confidential information, do not respond.
Will Hibbett sponsor or donate money to my team or organization?
Hibbett receives a large number of requests for donations, event sponsorships, team sponsorships and other various requests. We are unable to fulfill every request; therefore, it would be unfair to grant a few while refusing others. It is our policy not to sponsor individual teams and organizations. However, we are involved in many community projects you may find helpful. Please visit our "Community Relations" page for more information.
Is Hibbett involved with my local Chamber of Commerce?
Hibbett is a proud member of the Chamber of Commerce of Birmingham, Alabama, where our corporate office is located. We greatly value our involvement with this fine organization. However, with hundreds of stores in multiple states, Hibbett is unable to join local chambers of commerce in every city where one of our stores is located.
What if I want to advertise with Hibbett?
We are currently under contract with an advertising agency. If you have a proposal you would like for us to review, please send it to the following address: Alexander Advertising, Inc. 2420 Arlington Avenue, Birmingham, AL 35205.
Why can't I buy products directly on hibbett.com?
At the present time, we offer an option for you to purchase items directly from our vendors via the hibbett.com website. Some of our vendors include Under Armour, adidas, K-Swiss, New Balance, Nike, Reebok, and more. To shop with these vendors through hibbett.com, please click on the "Shop Online" option on the left side menu on your computer screen. You will then be taken to a screen where you will see all our direct buy vendors listed. You may click on one of these and be taken directly to their website where you can purchase their products. If you are looking for products not offered by these vendors, please visit our store locator to find the Hibbett store nearest you.
Does Hibbett carry golf or tennis items?
Our company focuses on team sports. However, we do feature a variety of apparel and equipment for both golf and tennis in select stores only. If you are looking for a particular product not featured on our website, please visit our store locator to find the Hibbett store nearest you.
If I want to order uniforms for my team, can I get a discount?
We are able to provide team discounts to any team or organization meeting minimum purchase requirements. Please contact your local Hibbett store manager for details. Also, local Hibbett store management will be glad to attend events or sports league sign-ups and provide valuable coupons to team members and coaches.
Does Hibbett give student or military discounts?
At the present time, Hibbett does not honor student- or military-exclusive discounts. However, our company offers an MVP Rewards program for anyone who wishes to apply. Through this program, members will receive valuable coupons via e-mail and direct mail throughout the year. To sign up for this program, please click the “Sign up for MVP now” button in the top right-hand corner of the screen and follow the instructions to register today.
