Shop Safely In-Store at Hibbett | City Gear

The Hibbett | City Gear team is working hard to ensure all requests and orders are handled as efficiently as possible. Due to increased demand, some orders may ship later than expected. If contacting customer service, wait times may be longer and email responses delayed. For the fastest service, please visit our Customer Service Center.

As Hibbett Sports and City Gear store locations begin opening their doors to customers across the country, the safety and health of our team members and customers remains a top priority today and in the future. To provide a safe shopping experience for our in-store patrons, open Hibbett | City Gear locations will adhere to the following safety guidelines:

1. Stores will be extensively and thoroughly cleaned daily. 

2. The number of customers allowed in a store at one time will be limited to comply with social distancing measures.

3. Checkout areas have been marked off in 6-foot increments to maintain social distancing, and all stores have received social distancing shields to provide additional protection at checkout.

4. All stores are now offering contactless payment with Apple Pay and Google Pay.

5. All Hibbett Sports and City Gear team members are required to wear masks while in stores. 

6. Store employees or customers exhibiting any symptoms will be instructed not to enter the store. 

7. Dressing rooms will be santized with disenfectant after every customer use. 

8. Customers trying on footwear are required to do so wearing single-use socks, provided by Hibbett | City Gear. 

9. Before being returned to the floor, shoe boxes will be wiped down and santizied with disenfectant. 

10. All returned apparel will be withheld from re-stocking for 24 hours before being returned to the floor. 

11. Hand sanitizer will be made readily available to all Hibbett Sports and City Gear store employees and customers.

12. Curbside pickup will be available for all Buy Online, Pickup In-Store Orders. Upon arrival, please call your store, and a Hibbett Sports team member will bring your In-Store Pickup order directly to your car. Please be prepared to provide your order number, where you parked and car make, model and color.

To check the status of your nearest Hibbett Sports or City Gear location, please use our Store Finder tool below.


Not all Hibbett | City Gear locations are open for in-store shopping at this time. Due to the fluidity of the COVID-19 situation, store openings and closings are subject to change.