Frequently Asked Questions
Who is eligible for the Military discount?
Active duty military, military retirees, military veterans, reservists from the US Army, Marine Forces, US Navy, Air Force, Coast Guard and National Guard, and Gold Star family members are eligible to receive this offer. Please apply to confirm your eligibility.
Military spouses and dependents are not eligible to receive this discount.
Military spouses and dependents are not eligible to receive this discount.
How do I verify my eligibility for the discount?
Choose the online or in-store verification option above and verify your military status through SheerID. Once verified, you’ll receive a 10% off promo code for Hibbett.com or use in your local Hibbett store.
How do I get verified?
Select the "verify" button for either the online or in-store discount. SheerID will collect some basic personal information to confirm your current status as a former or active member of the military. We may also ask you to upload some documentation that substantiates your status and eligibility.
If not instantly verified, SheerID will compare the information provided in the uploaded document(s) against the information entered in the verification form. To ensure a speedy and successful verification, please pay attention to how you enter your information on the form so that it will match what is seen on the document(s). For example, enter your first and last name on the form as it appears on your official document(s).
If your last name has changed since your military document was issued, please upload a government-issued document along with your military document that shows your current last name.SheerID will collect some basic personal information to confirm your current status as a former or active member of the military. We may also ask you to upload some documentation that substantiates your status and eligibility.
If not instantly verified, SheerID will compare the information provided in the uploaded document(s) against the information entered in the verification form. To ensure a speedy and successful verification, please pay attention to how you enter your information on the form so that it will match what is seen on the document(s). For example, enter your first and last name on the form as it appears on your official document(s).
If your last name has changed since your military document was issued, please upload a government-issued document along with your military document that shows your current last name.SheerID will collect some basic personal information to confirm your current status as a former or active member of the military. We may also ask you to upload some documentation that substantiates your status and eligibility.
How often can I receive a coupon code?
Once verified, eligible military members will receive a single-use 10% off code by email.
Online: You can verify your status up to 5 times within 60 days, receiving one single-use code each time.
In store: You can verify your status up to 10 times within 30 days, receiving one single-use code each time.
Hibbett reserves the right to change these terms at any time.
Online: You can verify your status up to 5 times within 60 days, receiving one single-use code each time.
In store: You can verify your status up to 10 times within 30 days, receiving one single-use code each time.
Hibbett reserves the right to change these terms at any time.
My code isn't working / I haven't received my code yet
In most cases, verification is instantaneous, but interest in this program may be creating some delays. You should receive your code within 24 hours. There may be a 20+ minute delay to activate your code once it is sent.
What kind of document(s) do I upload if asked?
You'll need to upload official government-issued documentation that shows your:
• First name
• Last name
• Branch of Service
• Current military status
When choosing your military status: Please select the status that is most accurately represented by your documentation.
What is SheerID?
Our military discount eligibility verification process is powered by SheerID. You will not be contacted by SheerID outside of any requests for additional information in regards to your Military verification status. For questions about your verification request, you can contact SheerID Military verification support.
Can I stack Hibbett coupons or combine current offers with my Military discount?
No. This SheerID 10% discount is not eligible to be combined with other active deals online or in-store. The promotion with the highest discount will apply at checkout.
Is my discount code usable both online and in stores?
No. The online SheerID 10% discount and in-store discount are unique offers. Offer codes received for use via verification for online purchases can only be used on Hibbett.com.
Offer codes received via verification for in-store purchases can only be used in store.
Offer codes received via verification for in-store purchases can only be used in store.
I still need help. How do I contact SheerID Support?
You can contact SheerID through this webform.
Alternatively, you can contact SheerID via phone at 1-833-317-3372. Please leave a voicemail and the team will get back to you within one business day.
Alternatively, you can contact SheerID via phone at 1-833-317-3372. Please leave a voicemail and the team will get back to you within one business day.
