Try Before You Buy FAQs
Do I need to be a Rewards member to use Try Before You Buy services?
Yes, you must be a Rewards member to make a Try Before You Buy reservation. Not a member? Learn more and sign up!
* What is the cutoff time to ensure same day pickup availability?
Reservations placed after 6:00 p.m. Monday through Saturday, and after 4:00 p.m. on Sundays, will be available the following day.
Can I place a Reservation before the store opens?
Yes! However, Try Before You Buy reservations placed before store opening will not be fulfilled until the store opens. Fulfillment may take 90 minutes.
How many items can I reserve?
You may reserve up to five (5) items per day.
What do I need to pick up my Try Before You Buy reservation?
All Reservations require a valid government issued ID (or school ID for 18 and younger) and the confirmation email you received.
When can I pick up my Try Before You Buy reservation?
Most Reservations are ready 90 minutes after they are placed. Make sure you've received the confirmation email and/or text message before you head to the store.
How do I pick up my Try Before You Buy reservation at the store?
Follow the signage in the store to the pickup area. If there are no signs, proceed to the checkout station and ask an associate for help.
How long do I have to pick up my Try Before You Buy reservation?
Your Reservation will remain ready for pickup until the close of business the following day.
What happens if I forget to pick up my stuff before the Reservation period ends?
It will be forfeited, and the product(s) will be placed back into inventory.
Can someone else pick up my Try Before You Buy reservation?
Only the person placing the Reservation can pick up the item(s).
How am I charged?
Once you pick up the merchandise at the checkout station, you will proceed with a normal in-store transaction.
Did I get charged when I placed the Try Before You Buy reservation online?
No. Not at all. We didn't even ask for any payment info!
Can I pick up part of the order at one time and the rest at another?
Yes. Once the Reservation is ready, you can pick up all or part of it within the next day window. Items left unpurchased will be removed from your Reservation and placed back into inventory.
What types of payment are accepted?
The same types we take in-store: Visa, MasterCard, Discover, American Express, Gift Cards, Apple Pay and cash.
How Do I Shop My Store?
We provide multiple ways to let you shop your store.
1. Use the Shop My Store main navigation category.
2. From any product page, select your size/color first, then you will see options to pickup a product (if it is in stock at your store).
3. Use our Store Locator to find a store, then shop your store.
4. From any category page, select the Shop My Store tab to see products just from your store.
5. In your bag, change the item to store pickup instead of shipping to your address.
1. Use the Shop My Store main navigation category.
2. From any product page, select your size/color first, then you will see options to pickup a product (if it is in stock at your store).
3. Use our Store Locator to find a store, then shop your store.
4. From any category page, select the Shop My Store tab to see products just from your store.
5. In your bag, change the item to store pickup instead of shipping to your address.