Get Help With Your Hibbett | City Gear Return

Effective March 23, 2020, the FREE return window for online orders has been temporarily extended to 90 days.

Hibbett Sports continues to offers FREE returns for 60 days for in-store purchases.

The easiest and quickest way to return an item is by using our online process. To print your pre-paid return label, start a return below:


Most items can also be returned to a Hibbett Sports store. Find a store using our store locator. If your item cannot be returned in-store, it will be noted on your order's packing slip. You can check your return eligibility and options using the Start a Return process above.

Online purchases and purchases made in Hibbett Sports stores cannot be returned at City Gear store locations.


Hibbett | City Gear Returns FAQs

Can I return an item in-store?

All items purchased online are returnable via mail, and most products can be returned to a Hibbett Sports store, but not all. Check to see if your item is eligible for in-store return, and see our Hibbett & City Gear Returns Policy for more information.

When you return an item to a Hibbett Sports store, please bring one of the following with you to assist us in locating your order and issuing your refund:

  • Order Confirmation Email
  • Shipment Email
  • Packing List that came with your shipment

Please note: Products purchased online or in a Hibbett Sports store cannot be returned to a City Gear location.

My order didn't arrive as expected. What are my options?

If your order arrived damaged, defective or was mis-shipped, please contact customer service for further assistance.

Is return shipping free?

Standard ground return shipping is free. All other methods will be paid by you.

How long do I have to return my Hibbett | City Gear online purchase?

Effective March 23, 2020, you have 90 days from the time your order originally ships to return purchased items. Free returns for in-store purchases are offered for up to 60 days after purchase.

How do I track my return?

You can track your return using our online Check Order Status option.

What products are not returnable?

Hibbett | City Gear will not accept returns on the following items:

  • Items that have been worn or washed or are not in like-new condition.
  • Certain items covered by manufacturer's warranties. Check to see if your product qualifies
  • Notice: Baseball/softball bats cannot be returned if the wrapper has been removed. If you have used your bat and believe it is defective, you must contact the manufacturer for a warranty claim.
  • Items that have been customized
  • Some products purchased at (including all apps) may not be returnable in-store. Please Start a Return to check your items' eligibility.

When will I receive my refund for items returned?

How funds are returned and when your refund will be received is determined by whether your item was purchased online or in a Hibbett Sports store, how you paid for your purchase, and your financial institution.

For details, visit our Hibbett & City Gear Returns Policy.

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